Refund policy

At Aomidori Shimai, each piece is thoughtfully crafted to order. As a result, we do not offer returns, refunds, or exchanges for reasons such as change of mind, personal preference, or incorrect purchases.

We kindly encourage customers to review all product details carefully before placing an order.

FAULTY or DAMAGED ITEMS

If you receive an item with a manufacturing defect or damage, please contact us within 48 hours of delivery at contact@aomidorishimai.com, along with your order number and clear photographs of the issue.

Upon review, we will determine the most appropriate resolution, which may include:

• Repairing the item

• Replacing the item

• Offering an exchange where applicable

Items showing signs of wear and tear, misuse, accidental damage, improper storage, or alterations made by a third party will not be eligible for repair, replacement, or exchange.

REPAIRS

We stand behind the quality of our craftsmanship and are happy to assess repair requests on a case-by-case basis. If your item requires repair, please contact us with details and photographs of the concern. Repair timelines and any associated costs will be communicated after assessment.

We reserve the right to decline repair requests that fall outside the scope of manufacturing defects or reasonable wear.

For any questions regarding your order, please reach out to us at contact@aomidorishimai.com